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A model and empirical examination of influencing factors of customer satisfaction and service performance through interactional quality

Journal:Business & Economic Review (B&ER), 2020, Volume 12, Issue No 1

Author(s): Muhammad Danish Habib, Saman Attiq

Keyword(s): Cognitive aspects, emotional regulation, interactional quality, customer satisfaction, service performance, and insurance sector.

Category

SOCIAL AND CULTURAL STUDIES
ENGINEERING AND TECHNOLOGY

Year

2015 or earlier
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2022

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